Among the few companies in Poland with such extensive experience in the integration of process automation and production management systems MES / MOM, ASKOM has implemented systems in the Polish and international markets for many years and it has also provided its Customers, both remotely and directly on the site, with a comprehensive round-the-clock service and support for system users.

Basic service support (including warranty service) is provided in Polish during business hours of the ASKOM office, ie on business days from Monday to Friday from 8:00 to 17: 00 CET by:

• e-mail: itsm@askom.pl 

• landline: +48 32 3018 100

• fax: +48 32 3018 101

For all the systems and applications implemented by ASKOM (both industrial IT systems and for process automation systems), we offer our Customers the possibility to get extended support and service provided 24 hours a day/7days a week by a dedicated team of service technicians.

A dedicated cloud service portal ITSM ServiceDesk has been implemented to handle service orders. Detailed scope and Service Level Agreements (SLA) are tailored to the needs of each Customer.

Extended support services (Service 24) are provided to our clients in accordance with individual SLA conditions (even 24/7) in Polish and English by:

• service portal http://service.askom.pl

• e-mail: service@askom.pl

• landline: +48 32 3018 250

• mobile phone.: +48 795 14 43 43

• mobile apps iPhone/iPad iOS & Google Android  

Currently, the ASKOM TSS Service Team provides support services to over a dozen clients in Poland and abroad. The main clients in the scope of service and extended support (Service 24) are, among others:

• Federal Mogul Gorzyce

• Danone Nutrica Opole and Krotoszyn,

• Akzo Nobel Decorative Paints Pilawa (PL)

• ICI Paints (trading as Akzo Nobel) Ashington & Stowmarket (UK)

A dedicated team of service technicians is constantly developed and trained in the services offered and systems supported. Through ASKOM partnership with system and technology providers we have direct access to technical support, system resources, training, test versions and product updates. At present, ASKOM is a certified partner of the following companies (among others):

• SIEMENS oraz SIEMENS Industry Software (PLM),

• MICROSOFT Gold Partner

• ORACLE Silver Partner

• VMWARE Solution Provider

• FUJITSU Partner

For more information and access to Service 24, please contact the ASKOM office.


 

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